TERMS & CONDITIONS

ASSESSMENT, CONSULTING, SUPPORT SERVICES RESCHEDULING OR CANCELLATION

CANCELLATION BY BITSAFE AI

In the event that Bitsafe AI deems it necessary to cancel or reschedule a service because of force majeure or other unforeseeable circumstances (for example, in the case of accident or illness of the consultant). Bitsafe AI will make every effort to place you onto another consultant’s schedule. Bitsafe AI is not liable to compensate for any expenses or refund an order under these circumstances. 

 

RESCHEDULING BY CUSTOMER

Once Bitsafe AI’s professional service is scheduled, Customer’s reschedule shall be subject to the provisions below.

  • If Customer notifies Bitsafe AI twenty-one (21) or more days prior to the scheduled services: No rescheduling charges.

  • If Customer notifies Bitsafe AI in between fifteen and twenty (15 – 20) days of the scheduled services: 50% of the invoiced fee is payable.

  • If Customer notifies Bitsafe AI within fourteen (14) days of the scheduled services: 100% of the invoiced fees is payable.

 

CANCELLATION BY CUSTOMER

If a customer cancels a Purchase Order that has been invoiced by Bitsafe AI due to a change of circumstance beyond Bitsafe AI’s control, the cancellation shall be subject to the provisions below.

If Customer notifies Bitsafe AI twenty-one (21) or more days prior to the scheduled services: 25% of the invoiced fee is payable.

If Customer notifies Bitsafe AI in between fifteen and twenty (15 – 20) days of the scheduled services: 50% of the invoiced fee is payable.

If Customer notifies Bitsafe AI within fourteen (14) days of the scheduled services: 100% of the invoiced fees is payable.

TRAINING SERVICE RESCHEDULING OR CANCELLATION

Bitsafe AI reserves the right to modify or temporarily suspend use of the Bitsafe AI Training and Packaged Services or portions thereof.

 

CANCELLATION BY BITSAFE AI

In the event that Bitsafe AI deems it necessary to cancel or reschedule a course because of force majeure or other unforeseeable circumstances (for example, in the case of accident or illness of the instructor). Bitsafe AI will make every effort to place you onto another set of course dates. Bitsafe AI is not liable for any travel and lodging expenses and will not credit or refund an order under these circumstances. 

Bitsafe AI reserves the right to cancel or change course locations and times, but as much notice will be given as possible. Bitsafe AI will not be liable for any losses and liability is limited to a free resit.

 

RESCHEDULING BY CUSTOMER

Once the Bitsafe AI training or professional service is scheduled, Customer’s reschedule shall be subject to the provisions below.

  • If Customer notifies Bitsafe AI twenty-one (21) or more days prior to the scheduled training: No rescheduling charges.

  • If Customer notifies Bitsafe AI in between fifteen and twenty (15 – 20) days of the scheduled training: 50% of the invoiced fee is payable.

  • If Customer notifies Bitsafe AI within fourteen (14) days of the scheduled training: 100% of the invoiced fees is payable.

 

CANCELLATION BY CUSTOMER

If a customer cancels a Purchase Order that has been invoiced by Bitsafe AI due to a change of circumstance beyond Bitsafe AI’s control, the cancellation shall be subject to the provisions below.

  • If Customer notifies Bitsafe AI twenty-one (21) or more days prior to the scheduled training: 25% of the invoiced fee is payable.

  • If Customer notifies Bitsafe AI in between fifteen and twenty (15 – 20) days of the scheduled training: 50% of the invoiced fee is payable.

  • If Customer notifies Bitsafe AI within fourteen (14) days of the scheduled training: 100% of the invoiced fees is payable.

 

NO-SHOWS

In the case of a no-show, the full fee will be forfeited, and a refund will NOT be given. A no-show is when a registration is made, and the student doesn’t attend the course nor cancels it.

If a participant fails to attend the registered date due to illness, they can reschedule to attend the same course at a new date upon submission of a medical certificate. A cancellation charge will not be levied in this case.

 

STUDENT SUBSTITUTION

Customer may substitute an Employee registered to attend a course with another Employee, provided that:

  • Bitsafe AI receives a notification from the customer of this substitution within four (4) business days of the relevant scheduled training. If the notification is received less than four (4) business days prior to the relevant scheduled training, an admin fee of $250 AUD will be charged direct to the student.

  • The Substituting Employee meets the course prerequisites, if any.

 

MANUALS/ E-MANUALS

Customers are advised that if they register for a course within two weeks of the course running, we cannot guarantee a paper manual.

 

EXPIRATION TERMS

  • All courses registered for must be completed within 90 days of the Purchase Order date to Bitsafe AI.

  • All Training Credits purchased have an expiry date of 12 months from the Purchase Order date to Bitsafe AI.

PAYMENT

When a training service is booked, your seat will only be guaranteed once Bitsafe AI receives payment in full. Bitsafe AI reserves the right to cancel your booking or seat if payment is not received in full, prior to course commencement.

  • When a professional service is booked, Bitsafe AI reserves the right to reschedule or cancel your service booking if purchase order is not received in full, prior to service commencement.

  • Payment may be made by credit card; however, surcharges will be included (Amex, Visa & Mastercard 1.5%). Paypal may also be used for payment and will attract a 3% surcharge.

  • Any local taxes or bank fees, if applicable, will also be payable where applicable.

  • All training credit orders must be invoiced in full at the time of purchase and paid as per Bitsafe AI’s payment terms.